Well yesterday was uh, fun. I had to update a SBS 2003 servers' Trend Micro Worry Free Business Security from Ver 6.0 to 7.0 Build 3.
Called support @Trend Micro and was assured was a Simple Upgrade. ( Never is with Trend Micro). Downloaded current version of Software. Run Installer. Everything was ok untill Access denied message on folder. Call support. Asked to kill installer. Protested that this would create havoc. Did abort. Restart installer. Run Custom install, Same error, support put me on hold and dropped call.
Repeat re-run same crap with second agent. Also dropped call.
Third agent actually stayed with me on call. Suggested Restart. Removed couple of folders. Install finished after 1.5 hours, but local security agent install hung. Reboot server. Download agent un-installer. No good. Resorted to manual Regedit removal. Sigh. Fixed problem, and install finished.
Don't use Trend Micro on Servers, I've had better luck with Panda, AVG, Norman, or others. Sigh.
Your Mileage may Vary.
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